ERIC Number: ED376835
Record Type: Non-Journal
Publication Date: 1994-Nov
Reference Count: N/A
Uses of Document Delivery Services. SPEC Kit 204.
Jackson, Mary E., Comp.; Croneis, Karen, Comp.
This document summarizes the results of a 1994 survey regarding the use of document suppliers by 90 ARL (Association of Research Libraries) members. A document supplier was defined as "a company or service that supplies documents for a fee." Document suppliers are increasingly used by research libraries as cost-effective solutions to the decreasing buying power of library budgets, multiple serial cancellations, and perceived weaknesses in traditional ILL (interlibrary loan) services. The survey elicited answers to a wide range of questions including reasons for use, charges and costs, service and quality, and direct patron use of document suppliers. Eighty-seven percent of the respondents used document suppliers, up from 74% two years prior. Fifty-six respondents recorded an increase in their use of document suppliers from the previous year. This growth can be attributed to the rising number of ILL requests, the existence of multiple pilot projects, the emergence of new suppliers, and enhanced services offered by existing suppliers. Materials submitted by the responding libraries, which make up the major part of the kit, are organized into sections containing survey results, selection policies and procedures, pilot projects, annual reports, evaluations and statistics, sample flyers, information about document delivery suppliers, and selected readings. (DGM)
Descriptors: Academic Libraries, Costs, Higher Education, Interlibrary Loans, Library Material Selection, Library Policy, Library Services, Library Statistics, Library Surveys, Periodicals, Pilot Projects, Research Libraries, Resource Allocation, Use Studies, Users (Information)
ARL Publications Department, Association of Research Libraries, 21 Dupont Circle, N.W., Washington, DC 20036.
Publication Type: Guides - Non-Classroom; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: Media Staff; Practitioners
Authoring Institution: Association of Research Libraries, Washington, DC. Office of Management Services.