ERIC Number: ED375906
Record Type: RIE
Publication Date: 1994
Total Quality Management in the Community College: Concept, Application, Implementation--Lessons Learned.
Coady, Sharon; And Others
Based on the work of the National Alliance of Community and Technical Colleges and the Center on Education and Training for Employment, this document addresses the subject of Total Quality Management (TQM) in the community and technical college by examining the concept, application, and implementation of TQM and the lessons learned. First, "The TQM Concept and Its Approach to Effecting Change," by Tina Lankard, describes TQM as a system and philosophy of organizational management with the potential for increasing quality, productivity, and customer satisfaction. Next, "The Need for Cultural Transformation," by Stanley J. Spanbauer, describes the conceptual changes that result from the adoption of a TQM philosophy and the transformation in organizational culture necessary for the adoption of TQM. Spanbauer focuses on balancing the technical and human/social aspects of the concept, changes in management and leadership, and change in the relationships between management and faculty and staff. In the final chapter, "Application of TQM in the Community College: Lessons Learned," Sharon Coady of Edison Community College and Billy Hair of Savannah Technical Institute share their colleges' experiences in implementing TQM. (KP)
Descriptors: Administrative Principles, Case Studies, Change Strategies, College Administration, College Planning, Community Colleges, Educational Quality, Management Systems, Organizational Change, Quality Control, Total Quality Management, Two Year Colleges
Center on Education and Training for Employment, 1900 Kenny Road, Columbus, OH 43210-1090 (Order Number, RD 273: $4.75 each, package of 10, $29.95; shipping, handling, and insurance, 10% of the total order with a $3 minimum charge inside Ohio, $3.50 minimum charge outside Ohio).
Publication Type: Information Analyses; Opinion Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: National Alliance of Community and Technical Colleges, Columbus, OH.; Ohio State Univ., Columbus. Center on Education and Training for Employment.