ERIC Number: ED375759
Record Type: Non-Journal
Publication Date: 1994
Reference Count: N/A
One to One: Interpersonal Skills for Managers.
Turner, Colin; Andrews, Philippa
This book explores interpersonal skills for college administrators through analysis of fictional, but typical, scenes and dialogues set at a fictional "Elmdale College". The analysis and discussion use transactional analysis, gestalt psychology, and neuro-linguistic programming theories to help the reader understand the underlying processes that take place in different types of encounters between people. Individual chapters discuss the following skills: (1) establishing good contact and creating rapport; (2) active listening; (3) locating ownership of problems; (4) assertive behavior and dealing with requests and refusals; (5) using language well; (6) coping with criticism; (7) exploring personal issues; (8) staying with reality; (9) giving and receiving feedback; (10) interviewing the marginal performer; and (11) examining the role of personal beliefs in a skills-based approach. Appendixes list characters that appear in the scenes, chart the organizational structure of Elmdale College, and offer brief notes on transactional analysis, neuro-linguistic programming, and gestalt psychology. Includes an index. An annotated bibliography contains 17 recommended readings. (JB)
Descriptors: Administrator Effectiveness, Administrator Guides, Administrator Role, Administrators, College Administration, Colleges, Communication Skills, Foreign Countries, Higher Education, Interpersonal Competence, Job Skills, Listening Skills, Transactional Analysis
Staff College, Coombe Lodge, Blagdon, Bristol, BS18 6RG, England, United Kingdom (12.50 British pounds).
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: Staff Coll., Bristol (England).