ERIC Number: ED375465
Record Type: RIE
Publication Date: 1994-May
Problem and Dilemma Identification and Formulation As the Most Critical Element of the Decision-Making Process: Behavioral Biases and Characteristics.
This paper presents an overview of research in the field of decision theory, with a focus on problem and identification. The goal is to make the decision-making process as rational as possible in order to maximize the rational administration of the organization. The decisions associated with educational administration can be categorized as structured (programmed and routine) or unstructured (unprogrammed and more uncertain). In the face of uncertainty, decision makers often utilize labeling of the issues as threats or opportunities. Individual behavioral factors that affect the labeling process include perceptual filters, aspiration levels, capabilities and experience, and stress. The individual decision maker also uses various heuristic devices (rules of thumb) that affect issue labeling, such as elimination by aspect, intuition, anchoring and adjustment, the availability of options, and representativeness. In conclusion, three clusters of factors affect the labeling of issues: (1) the decision maker's (educational leader's) behavioral characteristics; (2) the educational organization's performance level; and (3) the environmental influence and locus of control. The most important is the decision maker and his/her ways of gathering, manipulating, and giving meaning to information. (Contains 72 references.) (LMI)
Publication Type: Speeches/Meeting Papers; Information Analyses
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the International Intervisitation Programme in Educational Administration (8th, Toronto, Ontario, Canada, and Buffalo, NY, May 15-27, 1994).