ERIC Number: ED374247
Record Type: RIE
Publication Date: 1993-Oct
Healthcare: A Lesson in Benchmarking for Educators.
IEE Brief, n9 Oct 1993
Hospitals--the most costly segment of the health care system--are beginning to use benchmarking to discover how other hospitals and businesses have developed cost-cutting and time-saving ways of doing things. Benchmarking is a sophisticated, multifaceted procedure, usually conducted by teams, for identifying and adapting best-in-class practices. Benchmarking involves the following steps: defining one's own key processes and understanding how they work, selecting the processes most suited to benchmarking, developing measures of quality, identifying the best organizations with which to benchmark, and implementing the best of the best by modifying processes and testing the results. Groups of hospitals have used benchmarking to improve several areas: the quality of administrative and financial services, the quality of records management, the quality of admissions and related processes, the quality of emergency services, and health care itself. Educators can look at health care benchmarking practices and adapt the process to their own needs in their schools and school systems. (YLB)
Descriptors: Benchmarking, Cost Effectiveness, Demonstration Programs, Educational Change, Educational Improvement, Health Services, Helping Relationship, Hospitals, Information Dissemination, Information Transfer, Innovation, Organizational Change, Organizational Effectiveness, Program Effectiveness, Self Evaluation (Groups)
Publication Type: Collected Works - Serials
Education Level: N/A
Sponsor: National Center for Research in Vocational Education, Berkeley, CA.; Office of Vocational and Adult Education (ED), Washington, DC.; Ford Foundation, New York, NY.
Authoring Institution: Columbia Univ., New York, NY. Inst. on Education and the Economy.