ERIC Number: ED373610
Record Type: Non-Journal
Publication Date: 1993-Dec
Reference Count: N/A
Project EXCEL: Holiday--Union Square, Housekeeping Department. English for Room Cleaners, Module 1.
Career Resources Development Center, Inc., San Francisco, CA.
Project EXCEL is a federally-funded workplace literacy program involving hotel enterprises in the San Francisco (California) Bay area. Its focus is on identification and instruction of literacy skills essential to job success for limited-English-proficient (LEP) workers. Training is intended to enable employees to understand written work orders, enhance communication with supervisors and co-workers, and encourage greater involvement through team building and critical thinking. This training module is designed for hotel room cleaners in one participating hotel. An introductory section gives an overview of the curriculum and offers suggestions for classroom presentation. The curriculum consists of five instructional units on these topics: furnishings and arrangement in the hotel room; reporting problems and requests; appropriate and inappropriate behavior in the hotel room; describing actions; and accent reduction for Chinese-speaking workers. Each unit contains vocabulary lists and exercises using listening, speaking, reading, and writing skills. The listening script and answer key are appended. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)
Descriptors: Adult Basic Education, Adult Literacy, Chinese, Cleaning, Communication Skills, Course Content, Hospitality Occupations, Hotels, Housekeepers, Instructional Materials, Interpersonal Communication, Limited English Speaking, Literacy Education, Organizational Communication, Problem Solving, Pronunciation Instruction, Skill Development, Social Behavior, Vocabulary Development, Vocational Education, Vocational English (Second Language), Workplace Literacy
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Sponsor: Department of Education, Washington, DC.
Authoring Institution: Career Resources Development Center, Inc., San Francisco, CA.
Identifiers - Location: California (San Francisco)