ERIC Number: ED373605
Record Type: Non-Journal
Publication Date: 1993-Dec
Reference Count: N/A
Project EXCEL: Westin St. Francis, Housekeeping Department. English Communication, Module 1.
Career Resources Development Center, Inc., San Francisco, CA.
Project EXCEL is a federally-funded workplace literacy program involving hotel enterprises in the San Francisco (California) Bay area. Its focus is on identification and instruction of literacy skills essential to job success for limited-English-proficient (LEP) workers. Training is intended to enable employees to understand written work orders, enhance communication with supervisors and co-workers, and encourage greater involvement through team building and critical thinking. This training module is designed for hotel housekeeping staff in one participating hotel. The curriculum consists of six instructional units on these topics: hotel-related vocabulary; discussing location of items; use of numbers; describing specific housekeeping problems; special requests; and review. Each unit contains worksheets with illustrations. The review section is designed specifically for use with an audiotape recording (not included here). (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)
Descriptors: Adult Basic Education, Adult Literacy, Classroom Techniques, Communication Skills, Course Content, Hospitality Occupations, Hotels, Housekeepers, Instructional Materials, Interpersonal Communication, Literacy Education, Organizational Communication, Vocabulary Development, Vocational Education, Vocational English (Second Language), Workplace Literacy
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Sponsor: Department of Education, Washington, DC.
Authoring Institution: Career Resources Development Center, Inc., San Francisco, CA.
Identifiers - Location: California (San Francisco)