ERIC Number: ED372611
Record Type: RIE
Publication Date: 1994
"Yes I Think It's You": A Discussion of Intercultural Communication.
Loheyde, Kristin; Kunz, Nancy
Working Papers in Educational Linguistics, v10 n1 p47-66 Spr 1994
This paper reports on a study of the oral communication between international university students in an intensive English program (IEP) and office support staff at the IEP office. The study was based on audiotaped observations and interviews of students and office staff, along with questionnaires distributed to all 150 students enrolled in the IEP. It found that miscommunication often occurred due to differences in social and grammatical construction by the speakers. The paper offers suggestions for improving communication between office staff and IEP students, including the development of a staff training program, information booklets for students, and an IEP student center. Three appendixes provide copies of the student questionnaire, questionnaire responses, and a conversation transcript. (MDM)
Descriptors: College Students, Communication Problems, Cross Cultural Studies, Cultural Influences, English (Second Language), Foreign Students, Higher Education, Intensive Language Courses, Intercultural Communication, Language Usage, Limited English Speaking, Oral Language, Questionnaires, Second Language Programs, Tape Recordings
Publication Type: Journal Articles
Education Level: N/A
Authoring Institution: N/A
Note: For complete volume in which this paper appears, see FL 022 292.