ERIC Number: ED372218
Record Type: RIE
Publication Date: 1992-Sep-9
Straight Talk: Communicating in Health Care Settings. An Offering of Step Ahead: A Partnership for Improved Health Care Communication.
New Mexico State Univ., Las Cruces. Dept. of English.
This basic course in oral communication developed especially for hospital employees is designed to be taught onsite and to complement a hospital's other training and staff development efforts. The topical focus is workplace communication. The course is designed as a 16-hour course, with eight 2-hour sessions. The curriculum guide consists of a list of course goals, list of homework assignment, and informational materials, activities, and exercises for these eight sessions: good communication; how to communicate well; listening: empathy and paraphrase; listening: clarifying and moving on; how to discuss; coping with criticism; how to act; and review and course evaluation. A reading on communicating in health care settings is provided. The teacher's guide explains the philosophy of the course. It lists course goals, (including participant role, instructor role, and evaluation) and offers sample lesson plans. Each lesson plan has a brief narrative description of class activities and goals and a time plan. The teacher's guide also describes how teachers can adapt the course to make it more work-related and more responsive to different audiences. Suggestions for recordkeeping conclude the guide. (YLB)
Descriptors: Adult Basic Education, Adult Literacy, Allied Health Occupations Education, Communication Skills, Curriculum Guides, Discussion, Hospital Personnel, Instructional Materials, Interpersonal Communication, Interpersonal Competence, Learning Activities, Lesson Plans, Listening Skills, Literacy Education, Speech Communication, Teaching Guides, Workplace Literacy
Publication Type: Guides - Classroom - Teacher; Guides - Classroom - Learner
Education Level: N/A
Audience: Practitioners; Students; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: New Mexico State Univ., Las Cruces. Dept. of English.
Note: Revision of ED 343 025. For related documents, see ED 343 022-026 and CE 066 809-815. The project's other partners were the New Mexico Coalition for Literacy and 7 hospitals within New Mexico. for Literacy and seven hospitals within New Mexico.