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ERIC Number: ED372213
Record Type: RIE
Publication Date: 1994-Jul-14
Reference Count: 0
Project Step Ahead. Final Performance Report.
New Mexico State Univ., Las Cruces. Dept. of English.
This report describes a National Workplace Literacy Demonstration project that provided onsite training at participating New Mexico hospitals in job-specific literacy skills necessary for satisfactory job performance. Six courses were offered that integrated language skills with reading, writing, and speaking components--Straight Talk: Communicating in Health Care Settings, The Write Stuff: Memos and Short Reports, Reading and Study Skills, Communication for Supervisors, Effective Presentations, and Effective Performance Appraisals. Each course made use of real workplace documents. Follow-up showed that many participants had been promoted or had their responsibilities increased. One hundred short courses were offered to 811 participants; retention rate was approximately 85 percent. Attachments to the 16-page report include the following: master evaluation summaries for Straight Talk, Write Stuff, Communication for Supervisors, Effective Presentations, and Effective Performance Appraisals; follow-up interview of participants after 3-6 months; executive summary of Straight Talk evaluation; case study of evaluation of communication training effectiveness in the workplace; research summary of Write Stuff pre- and posttests; Write Stuff evaluation of pre- and posttests; Communication for Supervisors follow-up evaluation survey; evaluations of tutoring initiatives at Mimbres Memorial Hospital and Presbyterian Healthcare Services; and a participant-observer's view of a workplace literacy program. (YLB)
Descriptors: Adult Basic Education, Adult Literacy, Allied Health Occupations Education, Communication Skills, Curriculum Development, Hospital Personnel, Interpersonal Competence, Job Performance, Listening Skills, Literacy Education, Material Development, Personnel Evaluation, Workplace Literacy, Writing Skills
Publication Type: Reports - Descriptive; Tests/Questionnaires
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: New Mexico State Univ., Las Cruces. Dept. of English.
Note: For related documents, see ED 343 022-026 and CE 066 810-815. The project's other partners were the New Mexico Coalition for Literacy and seven hospitals within New Mexico.