ERIC Number: ED372196
Record Type: RIE
Publication Date: 1992-Mar
The Shadowing Process: A Collaborative Venture between Education and Industry.
Van Horn-Christopher, Doris A.
A teacher was hired to conduct onsite training and to document the process of training first-line supervisors in a food-processing plant to improve product output and control product shortage through computers. The method of instruction was the responsibility of both the teacher and the learners, as the teacher learned plant jargon and the learners learned computers as they applied to their jobs. The "real work" world was close by if further observation was necessary to clarify a particular issue. Both the trainer and the students were required to adapt, accept, and change their roles as new situations arose in the learning and problem-solving process. The teacher discovered that the learners caught on quickly because they were learning information that could be applied immediately to their jobs. The key to the learning process was commitment--the workers were the keepers of the knowledge and techniques and all they were doing was transferring their knowledge to a new medium (electronic) that would make their jobs more efficient and productive and provide more accurate control data for accounting purposes. The classroom training was centered around introducing exercises and problems that were directly applicable to what they were doing, analyzing problems they were encountering on the production lines, and evaluating actual data from previous days' production activities. Each week the students' knowledge increased dramatically as they brought back to the classroom the successes and failures of implementing the previous classes' ideas and suggestions and focused on problem solving and discussions of what worked and what needed modification. The process was successful, with both trainer and learners learning new knowledge and the trainer newly appreciative of the ease and speed of onsite, experience-based learning. (KC)
Publication Type: Speeches/Meeting Papers; Opinion Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at Annual Conference of the Association for Business Communication (San Diego, CA, March 1992).