ERIC Number: ED371798
Record Type: Non-Journal
Publication Date: 1994-Jan
Reference Count: N/A
Results of Matriculation Services Survey, Golden West College.
Thompson, Dwayne E.
In an attempt to measure student satisfaction with the various components of matriculation (i.e., admissions and registration, orientation and advisement, assessment, and counseling), Golden West College (GWC) in Huntington Beach, California, administered a Matriculation Services Survey to a representative sample of 853 students in fall 1993. Results of the study included the following: (1) over 65% of the respondents rated admissions and registration processes as "excellent" or "good"; (2) students who registered by telephone rated the experience of registration as more convenient than did those who registered in person; (3) 72% felt that the helpfulness of the information they received from registration personnel was "excellent" or "good"; (4) nearly 60% of GWC students had participated in an orientation/advisement session, with 69% rating the program as "excellent" or "good"; (5) nearly 80% of the respondents had taken placement tests in writing or math, though only 72% had taken a English course and 68% had taken a math course at GWC; (6) students were generally satisfied with the convenience and effectiveness of the assessment process; (7) 66% of the students reported having had at least one appointment with a counselor, and just over 50% rated GWC counseling as "excellent" or "good"; and (8) the more appointments a student had with a counselor, the higher the student rated the helpfulness of the information and the counseling process overall. Appendixes provide demographic information on the survey's respondents, survey response percentages, and the survey instrument. (MAB)
Descriptors: Admissions Counseling, Community Colleges, Counseling Effectiveness, Educational Counseling, Participant Satisfaction, Questionnaires, School Orientation, Self Evaluation (Groups), Student Attitudes, Student Characteristics, Student Evaluation, Testing Programs, Two Year College Students, Two Year Colleges
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Golden West Coll., Huntington Beach, CA.