ERIC Number: ED369952
Record Type: RIE
Publication Date: 1994
Communication and Problem Solving.
Harris, Martha J.
Instructional materials are provided for a workplace communication class that is designed to cover 3 aspects of communication in 9 class hours. The first module on personalities is devoted to the following material found in Smalley and Trent's book, "The Two Sides of Love": introduction to personality categorizing; personality survey; discussions of the lion, beaver, otter, and golden retriever personalities; and information on how the different personality types represent styles of relating. The second module on listening presents a communication model, a listening survey, and seven things that one can do to listen more effectively. The third module on conflict resolution has the following contents: discusses sources of interpersonal conflict in the workplace; conflict survey; information on preventing interpersonal conflict; benefits of conflict; a conflict-handling survey that identifies conflict resolution style; and a five-step process to solve interpersonal conflict. (YLB)
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: WestPoint-Stevens, Inc., Clemson, SC.; Clemson Univ., SC.
Note: For related documents, see ED 361 516 and CE 066 419-424.