ERIC Number: ED369399
Record Type: Non-Journal
Publication Date: 1994-Feb-15
Reference Count: N/A
Users' Perspectives on U.S. Government Information and Services on the Internet: A Summary from Two Seminars. A Report Prepared for The Information Infrastructure Task Force.
Ryan, Joe; McClure, Charles R.
In December 1993, a Syracuse University (New York) School of Information Studies team conducted seminars with two groups of Internet users interested in the availability of federal government information over the Internet. Respondents were 76 participants at a conference on government sources on the Internet and 86 middle and senior managers from federal agencies at a similar conference. The questionnaire asked about barriers to Internet use, services respondents would like to see, real world solutions to user problems, and steps federal agencies could take to improve delivery of electronic services. Participants identified many barriers to Internet use and pointed out a variety of needs, especially in the areas of locating information and increasing the information available. Suggested real-world solutions clustered in areas of funding, management, policy, standards, access and training, dissemination, and addressing the debate between public and private interests. Government middle management appears aware of the problems and potential of the Internet and ready to address the various issues. The survey questionnaire is attached. (Contains 12 references.) (SLD)
Descriptors: Access to Information, Administration, Federal Government, Financial Support, Government Employees, Government Role, Information Dissemination, Internet, Middle Management, Needs Assessment, Policy Formation, Private Sector, Problems, Public Sector, Questionnaires, Standards, Technological Advancement, Users (Information)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: N/A