ERIC Number: ED369357
Record Type: Non-Journal
Publication Date: 1994
Reference Count: N/A
Self-Assessment for Campus Information Technology Services. Professional Paper Series, #12.
Fleit, Linda H.
This paper is a guide to self-assessment of campus information technology services and includes an assessment questionnaire and guidelines developed by CAUSE and EDUCOM. An introduction stresses the role of self-assessment in an overall quality improvement plan. The following section argues that pressures for higher education accountability and campus technology visibility both make the present a particularly good time for self-assessment. The next section defines self-assessment as preventive medicine, a diagnostic tool, a comparative measure, and as a tool to promote alignment with users' assessments. A section on mechanics describes the four basic steps of an assessment: (1) asking questions, (2) answering them, (3) evaluating the results, and (4) constructing an action plan based on what the results revealed. The following section discusses some of the difficulties of dealing with the results. Appendix A contains an assessment tool containing questions on planning, policies and procedures, facilities and staff, products and services, organization and external relationships, and funding. Appendix B reprints the CAUSE/EDUCOM Evaluation Guidelines for Institutional Information Technology Resources. Also included are a list of other titles in this series and a profile of the company that sponsored the paper. (Contains 16 references.) (JB)
Descriptors: Accountability, Colleges, Educational Quality, Evaluation, Evaluation Criteria, Evaluation Methods, Evaluation Utilization, Guidelines, Higher Education, Information Services, Information Technology, Institutional Evaluation, Questionnaires, Self Evaluation (Groups), Standards
CAUSE, 4840 Pearl East Circle, Suite 302E, Boulder, CO 80301 ($12 members; $24 nonmembers).
Publication Type: Guides - Non-Classroom; Tests/Questionnaires
Education Level: N/A
Authoring Institution: CAUSE, Boulder, CO.