ERIC Number: ED368969
Record Type: RIE
Publication Date: 1994
Communicating on the Job.
Burt, Lorna; And Others
This guide is intended for use in a course in on-the-job communication that was developed as a component of a workplace literacy program for persons employed in the manufacturing and service industries. The course is structured so that, upon its completion, students will be able to accomplish the following: identify different personality types and behaviors, recognize their own style of communicating, identify and use positive body language, identify and avoid negative body language, use active listening strategies, use strategies to resolve conflict and problems, work toward consensus and group decision making, organize and present ideas verbally and in writing, use principles of good business writing, distinguish different writing styles for different audiences, and edit their writing. Included in the guide are a course outline and materials for each of the course's 12 sessions. Each section contains some or all of the following: objectives; lists of topics covered, suggested teaching and evaluation methods, and materials required; teacher tips; student handouts; word lists; and learning activities/exercises. (MN)
Descriptors: Adult Basic Education, Behavioral Objectives, Business Communication, Communication Skills, Communication (Thought Transfer), Conflict Resolution, Decision Making, Editing, Interpersonal Communication, Learning Activities, Literacy Education, Persuasive Discourse, Problem Solving, Skill Development, Workplace Literacy
Publication Type: Guides - Classroom - Teacher; Tests/Questionnaires
Education Level: N/A
Audience: Teachers; Practitioners
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Mercer County Community Coll., Trenton, NJ.
Note: For related documents, see ED 351 578-599 and CE 066 398-418.