ERIC Number: ED368220
Record Type: RIE
Publication Date: 1994
The Language Improvement Partnership Program.
Grasso, Rena; Vallone, Kerren
Two English-as-a-Second-Language (ESL) curricula for hotel employees are outlined. The first is limited-English-proficient (LEP) housekeeping staff. It contains notes on initial background and needs assessment, assessment results, course logistics and project design, course content, evaluation, and results. The 60-hour beginning-level curriculum consists of basic grammatical structures, a list of areas for language improvement for this audience (communicating personal information/greetings, understanding work schedules, responding to requests, servicing guest rooms, reporting problems/repair needs, following job-related instructions, discussing work progress, reporting lateness/absence, reporting/preventing accidents, giving directions to a location, and performance evaluation), and suggested areas for vocabulary development (hotel-specific and life skills). The second curriculum is intended for LEP housekeepers and kitchen and restaurant staff, most with some previous ESL instruction. Some information on course audience and logistics is offered, and 12 instructional units are outlined. Unit topics include personal identification and introductions, job tasks, interacting with co-workers, communicating with supervisors, work attitudes and rules, salary, benefits, safety, Total Quality Management, company job referral incentives, gender and work, and sexual harassment. For each unit, targeted language competencies, grammar focus, and a problem-posing situation are described. (MSE) (Adjunct ERIC Clearinghouse on Literacy Education)
Publication Type: Reports - Descriptive
Education Level: N/A
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Bergen County Vocational-Technical High School, Hackensack, NJ.; Marriott Hotel, Park Ridge, NJ.