ERIC Number: ED367930
Record Type: RIE
Publication Date: 1994-Mar-31
University Counseling Center Client Satisfaction Surveys: A Four Study Review.
Silker, Gary L.; And Others
Counseling services evaluation studies were conducted at one university counseling center in 1987, 1990, 1991, and 1993. The 1987 survey was a comprehensive effort to obtain data from 1,000 students living on campus. The next three surveys used a brief format of 50 items, focusing on current counseling center clients. Subjects included 436 students in 1987, 112 of whom had used counseling center services; 116 students in 1990; 109 students in 1991; and 150 students in 1993; for a total of 487 respondents who had used counseling services. The 1987 survey was completed primarily by freshmen and sophomores, 74% of whom were women. Respondents to the three subsequent surveys were primarily juniors and seniors, and between 75% and 83% were women. When clients ranked their presenting problems, depression and self-esteem were ranked highest in 1990; anxiety/stress in 1991; and relationship issues and self-esteem in 1993. All studies indicated that, in general, the students were satisfied with their counselor and the counseling they received, and felt welcomed by the receptionist. Many students felt counseling had helped them academically and may have been a contributing factor in their ability to stay in school. The three most positive responses were items which indicated that respondents would recommend the counseling center to a friend, would return if further help was needed, and believed that the counseling center provided needed services to students. (NB)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Central Michigan Univ., Mount Pleasant. Counseling Center.