In 1991, staff at the Business Resource Center (BRC) at Tacoma Community College, in Washington, began to reevaluate their approach to serving students. Up to that point, the BRC had been teacher centered, with staff operating under the assumptions that only the students who succeeded were actually "college material," that students would cheat if not monitored, that they would attend only if forced, and that self-paced students could not meet deadlines. The BRC sought to shift from teacher centered to student centered learning and envisioned an environment where students felt valued and respected, were motivated to be actively involved with their own learning, could learn from each other, and discover their unique learning style. The change in attitudes was reflected in the center's procedures. Students were encouraged to learn by creating their own tests and correcting their own work. A sense of community was established at the BRC with warm welcomes, shared lunches, and a relaxed work environment. Team testing was implemented to promote tutoring and group support. Finally, the center began to inform students of course objectives, guidelines, resources, standards, and consequences of their actions to help students take responsibility for their learning. Since the changes, the program completion rate has been around 72%, and the BRC continues to set new goals. Ten worksheets for establishing a student centered learning environment are attached. Contains a 19-item annotated bibliography. (KP)