ERIC Number: ED367397
Record Type: Non-Journal
Publication Date: 1993
Reference Count: N/A
Central Piedmont Community College Current Student Opinion Study, 1992-1993. Assessing Provision of High-Quality, Flexible Educational Programs and Services To Meet Individual and Community Needs.
Central Piedmont Community Coll., Charlotte, NC. Dept. of Planning and Research.
A study was undertaken at Central Piedmont Community College (CPCC), in North Carolina, to examine student opinions of services and factors influencing student satisfaction with the overall quality of CPCC. Questionnaires were distributed to 4,500 students in randomly selected classes in fall 1992, soliciting information on student characteristics, reasons for enrolling, and satisfaction with CPCC. Study findings, based on 2,375 completed questionnaires, included the following: (1) 24.1% of the students first entered CPCC from high school graduation and 29.6% from the workforce; (2) the two most important factors given by respondents for choosing CPCC were low tuition and desired academic program; (3) respondents showed the highest level of satisfaction with library facilities and services and the quality of full-time faculty; (4) industrial arts/shop facilities received the lowest ratings, although about 40% considered these facilities to be good or excellent; (5) registration and the bookstore were the most used services by respondents, and were ranked two and three in satisfaction of service; (6) while the attractiveness of the campus and overall image received the highest ratings of campus amenity factors, over 70% of respondents thought that parking facilities/availability and eating facilities were average or poor; and (7) an analysis of factors influencing student satisfaction indicated that the specific areas of admissions, classroom facilities, instructor availability, and the helpfulness of CPCC staff were directly and significantly related to ratings of overall quality. The survey instrument and a summary of student comments are appended. (BCY)
Descriptors: Ancillary School Services, Community Colleges, Educational Facilities, Institutional Research, Parking Facilities, Participant Satisfaction, Predictor Variables, Program Evaluation, Program Improvement, School Surveys, Student Attitudes, Student Characteristics, Two Year College Students, Two Year Colleges
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Central Piedmont Community Coll., Charlotte, NC. Dept. of Planning and Research.