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ERIC Number: ED367206
Record Type: RIE
Publication Date: 1993
Pages: 202
Abstractor: N/A
ISBN: ISBN-0-912150-29-7
The Quality Professor: Implementing TQM in the Classroom.
Cornesky, Robert A.
This volume describes Total Quality Management (TQM) in the higher education classroom and guides college faculty in implementing TQM to improve their teaching. Chapter 1 introduces TQM and gives pointers on how to begin implementing it. Chapter 2 describes TQM approaches and principles including the Deming and Crosby approaches, describes the TQM principles, and outlines the process of establishing cycles of action. Chapter 3 advocates a type of leadership that helps students learn well. Chapter 4 is on human resource development and management and touches on the need for constant communication, removing barriers to success, and constant improvement. Chapter 5 looks at information analysis, the usefulness of statistics, and a case study of an economics professor using the Nominal Group Process to identify and rank student barriers to learning. Chapter 6 looks at quality and operational results. Chapter 7 shows how to identify problems and collect data in several situations. Chapter 8 describes how to use other tools to proceed through the remaining steps of the problem solving process. The book includes charts and graphs that can easily be photocopied and adapted for classroom use and a self-assessment checklist to measure user success. (Contains 24
Magna Publications, 2718 Dryden Drive, Madison, WI 53704-3086 ($22.95).
Publication Type: Guides - Non-Classroom; Books
Education Level: N/A
Audience: Teachers; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A