ERIC Number: ED367204
Record Type: Non-Journal
Publication Date: 1993-Sep
Reference Count: N/A
Planning Strategically for Quality. Report 12-93.
Haas, T.; Holkeboer, R.
This paper discusses strategic planning for quality in higher education and provides specific examples of institutions working to adopt strategic quality planning. In particular the paper looks at institutions adopting the Continuous Quality Improvement (CQI) principles. A section on early lessons notes common obstacles to CQI implementation in higher education: impatience, failure of top leaders to "walk the talk," top administrator unwillingness to relinquish authority, failure to adapt business principles to academic settings, and absence of a widely accepted and understood institutional mission. A discussion of strategic planning's part in CQI adoption argues that successful efforts should "begin with the end in mind." Another section describes current new efforts at Western Michigan University and Florida State University to implement CQI planning. Lessons from their initial efforts are to start in administrative areas, to employ a "small gains" strategy, to make participation voluntary, to lead by example, to "just do it," to let people choose their own projects, to avoid using business buzzwords, to maintain a low initial profile, not to promise big cost savings, and to celebrate successes. (JB)
Publication Type: Reports - Evaluative; Opinion Papers
Education Level: N/A
Authoring Institution: Coast Guard Academy, New London, CT. Center for Advanced Studies.