ERIC Number: ED366745
Record Type: RIE
Publication Date: 1993-Nov
Enhancing Labor's Commitment to Total Quality Management: A Review of Literature.
Wolensky, Kenneth C.
The literature on effective measures of enhancing the participation of organized labor in Total Quality Management (TQM) initiatives was reviewed. The literature was found to be limited in terms of specific discussion of labor union commitment to TQM; instead, authors and experts on the topic focused on the importance of employee involvement, which includes the active participation of organized labor. Employee involvement was seen as synonymous with TQM, and many of the authors of the publications reviewed agreed that TQM cannot be successful if it is a management-only initiative. Included among the other findings of the review were the following: the key to obtaining union and employee acceptance is to involve them immediately and up front; accepting employee involvement and TQM requires cultural change from the way things have been to the way they can be; the extent to which employee involvement and TQM have real meaning to organizations will be learned by unions and employees via the behaviors of management; neither employee involvement nor TQM will succeed without management's trust of employees and employees' trust of management; and those closest to a given type of work know best how to improve and maintain quality. (MN)
Publication Type: Information Analyses; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Note: Paper presented at the Annual Meeting of the American Association for Adult and Continuing Education (Dallas, TX, November 1993).