ERIC Number: ED365885
Record Type: Non-Journal
Publication Date: 1993-Jun-1
Reference Count: N/A
Total Quality Management (TQM): Training Module on "Statistical Process Control."
This module for a 1-semester Total Quality Management (TQM) course for high school or community college students gives a brief introduction to some statistical tools. It includes a section on process variation that is intended to familiarize students with the causes of variation such as common and special causes. Statistical definitions are given for common statistical terms such as "mean" and "standard deviation," with examples to aid students in understanding the meanings of the terms. Run charts and control charts are described. An eight-step process is defined for the use of control charts, and two examples are provided. An example of a run chart also is provided. A bibliography lists six references. Handouts and transparency masters are included. (KC)
Descriptors: Business Administration, Business Education, Course Content, Course Descriptions, Formative Evaluation, High Schools, Improvement Programs, Job Training, Labor Force Development, Learning Activities, Learning Modules, Management Teams, Organizational Development, Organizations (Groups), Participative Decision Making, Quality Control, Staff Development, Statistical Analysis, Statistical Data, Teaching Methods, Teamwork, Total Quality Management, Two Year Colleges, Units of Study, Work Environment
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Sponsor: Texas State Higher Education Coordinating Board, Austin.
Authoring Institution: Temple Junior Coll., TX.