ERIC Number: ED365884
Record Type: RIE
Publication Date: 1993-Jun-1
Reference Count: 0
Total Quality Management (TQM): Training Module on "Problem Solving."
This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving process, using the Shewhart Cycle, the Joiner model, and the Xerox model; (3) problem-solving tools, including tools for generating ideas and collecting information, tools for reaching consensus, tools for analyzing and displaying data, and tools for planning actions; and (4) a problem-solving example using an algebra class. Handouts and transparency masters are included. (KC)
Descriptors: Business Administration, Business Education, Course Content, Course Descriptions, High Schools, Improvement Programs, Job Training, Labor Force Development, Learning Activities, Learning Modules, Management Teams, Organizational Development, Organizations (Groups), Participative Decision Making, Problem Solving, Quality Control, Staff Development, Teaching Methods, Teamwork, Total Quality Management, Two Year Colleges, Units of Study, Work Environment
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Sponsor: Texas State Higher Education Coordinating Board, Austin.
Authoring Institution: Temple Junior Coll., TX.
Note: For related documents, see CE 065 638-646.