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ERIC Number: ED365884
Record Type: RIE
Publication Date: 1993-Jun-1
Pages: 74
Abstractor: N/A
Total Quality Management (TQM): Training Module on "Problem Solving."
Leigh, David
This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving process, using the Shewhart Cycle, the Joiner model, and the Xerox model; (3) problem-solving tools, including tools for generating ideas and collecting information, tools for reaching consensus, tools for analyzing and displaying data, and tools for planning actions; and (4) a problem-solving example using an algebra class. Handouts and transparency masters are included. (KC)
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Language: English
Sponsor: Texas State Higher Education Coordinating Board, Austin.
Authoring Institution: Temple Junior Coll., TX.
Grant or Contract Numbers: N/A
Note: For related documents, see CE 065 638-646.