ERIC Number: ED365880
Record Type: RIE
Publication Date: 1993-Jun-1
Total Quality Management (TQM): Training Module on "Continuous Improvement."
This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of benchmarking and the continuous improvement process. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of benchmarking; (3) a benchmarking exercise (the "numbered ball" game); (4) a discussion of the continuous improvement process; (5) the Tenner and DeTorro Six Step Improvement Model; (6) a process improvement example; and (7) a discussion of pitfalls to process improvement. A bibliography lists six references. (KC)
Descriptors: Benchmarking, Business Administration, Business Education, Course Content, Course Descriptions, High Schools, Improvement Programs, Job Training, Labor Force Development, Learning Activities, Learning Modules, Lesson Plans, Management Teams, Organizational Development, Organizations (Groups), Participative Decision Making, Quality Control, Staff Development, Teaching Methods, Teamwork, Total Quality Management, Two Year Colleges, Units of Study, Work Environment
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Sponsor: Texas State Higher Education Coordinating Board, Austin.
Authoring Institution: Temple Junior Coll., TX.
Note: For related documents, see CE 065 638-646.