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ERIC Number: ED365880
Record Type: RIE
Publication Date: 1993-Jun-1
Pages: 50
Abstractor: N/A
Total Quality Management (TQM): Training Module on "Continuous Improvement."
Leigh, David
This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of benchmarking and the continuous improvement process. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of benchmarking; (3) a benchmarking exercise (the "numbered ball" game); (4) a discussion of the continuous improvement process; (5) the Tenner and DeTorro Six Step Improvement Model; (6) a process improvement example; and (7) a discussion of pitfalls to process improvement. A bibliography lists six references. (KC)
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Language: English
Sponsor: Texas State Higher Education Coordinating Board, Austin.
Authoring Institution: Temple Junior Coll., TX.
Note: For related documents, see CE 065 638-646.