ERIC Number: ED365832
Record Type: Non-Journal
Publication Date: 1993-Dec
Reference Count: N/A
Improving the Productivity of JOBS Programs. Papers for Practitioners.
The key to success in Job Opportunities and Basic Skills Training (JOBS) programs is a philosophy of high expectations. The philosophy accommodates both client and societal concerns. Highlights of the philosophy include the following: respecting the client's goals; giving nonjudgmental acceptance, constant encouragement, and emotional support; communicating the idea that responsibility is liberating; making the program mandatory; and ensuring that work will be there at the end. Five overarching principles guide the process of bringing a high-expectations program to life: allow responsibility to flow to the information--toward line staff; invest in recruiting and training line staff; motivate with meaning and with measures; recognize "accountability drag"--and hold it down; and leadership is hard, but simple. A special implementation problem is inducing effective and efficient performance from partner agencies linked through contracts and client-referral mechanisms. Possible approaches are as follows: giving technical assistance, absorbing the risks entailed by outlays on long-lived assets, micromanagement, quantitative measures of performance, and payment for performance. The principal suggestion is to let as much of the work as possible be done by middle-manager operations specialists rather than by agency leaders. Agency contracting and purchasing staff are critical to the collaborative process and should be better mobilized to help top managers meet their program objectives. (Sixty-nine selected publications are cited.) (YLB)
Descriptors: Adult Basic Education, Basic Skills, Cooperative Programs, Coordination, Employment Programs, Evaluation Criteria, Expectation, Federal Programs, Job Training, Productivity, Program Administration, Program Effectiveness, Program Implementation
Manpower Demonstration Research Corporation, Three Park Avenue, New York, NY 10016 ($8).
Publication Type: Opinion Papers
Education Level: N/A
Authoring Institution: Manpower Demonstration Research Corp., New York, NY.