ERIC Number: ED365382
Record Type: Non-Journal
Publication Date: 1994
Reference Count: N/A
Client Evaluation Survey Report.
Barnard, Craig A.
A study was undertaken at Amarillo College (AC), in Texas, to evaluate the services offered by the college and generate data to provide a basis for personnel planning, the continuation of programs, and the development of new programs. Computerized surveys were developed to ensure increased efficiency in tabulating results and to standardize the presentation of results, and surveys were distributed to students utilizing college services at the following locations: the main campus on Washington Street; the main campus subareas (i.e., Counseling Center, Adult Students and Women's Services, and Testing Services); and the West Campus. Results of the study included the following: (1) for all the areas surveyed, the average age of students receiving services was just over 35, compared to an average age of 30 for all AC students; (2) the West Campus and the Adult Students and Women's Services served an older population than the Counseling Center and Testing Services; and (3) overall, respondents rated the services they received as 3.5 on a five point scale. While some areas surveyed had a small number of respondents and reliable comparisons could not be made, results were discussed with the staff and led directly to changes in programs, services, and school offerings. Appendixes provide the survey instrument; totaled survey information; recommendations for future surveys; student comments; tables of item analysis, frequency, and scale summary reports; and pre-computerized AC survey instruments. (MAB)
Descriptors: Ancillary School Services, College Planning, Community Colleges, Computer Assisted Testing, Institutional Research, Multicampus Colleges, Participant Satisfaction, Program Effectiveness, Self Evaluation (Groups), Student Characteristics, Student Development, Student Personnel Services, Tutorial Programs, Two Year College Students, Two Year Colleges
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Amarillo Coll., TX.