Designed to illustrate the role of the instructor in workplace education, this paper describes the educational strategies employed in a communication and collaboration class given by an Alpena Community College (Michigan) workplace education director at a small automobile parts manufacturing plant. First, the qualities of workplace instructors are discussed, indicating that they need to be flexible since they work in non-academic environments, responsive to company needs, and creative. Then, the theoretical background to the course developed at the automobile parts plant is provided, indicating that it was designed around the "Principles for Successful Management" by W. Edwards Deming. Following a list of management and worker goals for the course and the objectives developed by the instructor in response, the instructor's log for the eight class periods of the course is provided. The log describes the initial skepticism of the group, the strategies used by the instructor, and students' responses to exercises. Suggestions for quality improvement developed in the course are also provided. Finally, concluding remarks describe the benefits of communication and collaboration in the workplace classroom, including the sense among students that the class is for them when they create the class agenda, the emphasis on process in learning, and the direct applicability of lessons learned to the workplace environment. (ECC)