ERIC Number: ED364689
Record Type: RIE
Publication Date: 1993-Dec-1
Reference Count: N/A
Communication and Problem-Solving in the Workplace.
Consol, Colleen; Falagrady, Teresa
This module is designed to enhance employees' problem-solving abilities by improving their communication skills. The module, which is designed to be presented by a single facilitator in six weekly sessions, focuses on three areas of communication: listening, discussing, and acting. Covered in the module sessions are the role of communication and problem solving in the workplace and the following steps of the problem-solving process: identifying the problem, analyzing it, generating and selecting potential solutions, planning and implementing the solution, and evaluating the solution. Each session outline includes an objective, list of supplemental materials required, session time, activity guidelines, and facilitator's notes. Four handouts are also included. A five-page hands-on sample of an authentic workplace problem is provided along with the problem-solving steps employees took to solve it. A glossary of problem-solving terms and a list of recommended resources conclude the module. (MN)
Descriptors: Adult Basic Education, Behavioral Objectives, Communication Skills, Discussion (Teaching Technique), Learning Activities, Learning Modules, Listening Skills, Literacy Education, Problem Solving, Workplace Literacy
Emily Griffith Opportunity School, 1250 Welton Street, Denver, CO 80204-2197 ($14.48).
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Practitioners; Teachers
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Denver Public Schools, CO.
Note: For related modules, see CE 065 178-181.