ERIC Number: ED364306
Record Type: RIE
Publication Date: 1993
Using a Total Quality Management Approach in the Teaching of English Composition.
By applying the principles of total quality management (TQM), freshman composition can be taught in a way that focuses on the customer (the student), engenders a willingness for continuous improvement, builds quality into the process of writing, empowers the student to become responsible for his/her work, and allows students to make the necessary changes to improve the "product" based on feedback and evaluation. If teachers emphasize process rather than results and on empowering rather than controlling, teaching can become more enjoyable for both students and teachers. TQM-based teaching differs from traditional methods by focusing on team problem solving, quality, a less active role for teachers and a more active role for students. The first step in applying TQM techniques is providing students with the "tools" (information) to solve the "problem" (writing his/her paper) and establishing standards and expectations. Next, students choose who will work on their three-member teams to complete compositions. The teams divide up the work, set deadlines for individual drafts, determine how team meetings will be conducted, resolve their own conflicts, and trade ideas with other teams. Evaluation is ongoing and standards are raised each time a new project is introduced. Supplemental information is attached, including strategies for applying TQM; composition course outlines; lists of the benefits of TQM for the student, the characteristics of empowered students, skills students can transfer to the workplace and their personal lives, reasons teams work, principles for empowering people, principles of learning, and Deming's "14 points"; quotes from teacher evaluations indicating what students want; answers to the most often asked questions about TQM; and 18 suggested readings. (ECC)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at "Reinventing the Community College," the Annual Computer Conference of the League for Innovation in the Community College (10th, Nashville, TN, November 14-17, 1993).