ERIC Number: ED363941
Record Type: RIE
Publication Date: 1993
Conflict Resolution: Building Bridges. The Practicing Administrator's Leadership Series. Roadmaps to Success.
Katz, Neil H.; Lawyer, John W.
This book is the first of three volumes on conflict resolution for school administrators. The introduction provides a context for the discussion by outlining seven human systems levels at which conflict can occur and suggesting that the approach to dealing effectively with conflict varies with the level of the system involved. Chapter 1 explores the nature of conflict and its sources. Chapter 2 suggests a positive attitudinal stance useful for administrators engaging in conflict resolution. Ten attitudes are identified that, if adopted, will lay the foundation for the successful management of conflict. The third chapter presents a model for understanding conflict resolution and the distinction between conflict management and negotiation. Specific processes for conflict management and negotiation are presented in the fourth chapter, providing guidelines for resolving conflicts as they emerge at any human systems level. Twelve figures are included. Contains 15 references. (LMI)
Descriptors: Administrator Effectiveness, Conflict Resolution, Elementary Secondary Education, Group Dynamics, Leadership, Organizational Communication, Organizational Development
Corwin Press, Inc., 2455 Teller Road, Thousand Oaks, CA 91320 ($15).
Publication Type: Books; Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: N/A