ERIC Number: ED363708
Record Type: RIE
Publication Date: 1990-May
Hospitality Services Reference Book.
Texas Tech Univ., Lubbock. Home Economics Curriculum Center.
This reference book provides information needed by employees in hospitality services occupations. It includes 29 chapters that cover the following topics: the hospitality services industry; professional ethics; organization and management structures; safety practices and emergency procedures; technology; property maintenance and repair; purchasing equipment and supplies; security; marketing, public relations, and special promotions; legal considerations of the hospitality industry; hospitality services guests and customers; needs of guests and customers; techniques for complaint resolution and guest and customer service; front office procedures of hotel operations;departmental functions in hotel operations; equipment and supplies for housekeeping and laundry; housekeeping and laundry in hotel operations; time and energy management techniques for housekeeping and laundry; sanitation and disinfection techniques for housekeeping and laundry; entering and exiting cleaning areas; linen repair and maintenance; sources and functions of nutrients; nutrient retention; housekeeping procedures and sanitation standards; choice of food service equipment; management principles related to food production and services; quantity food production techniques; food presentation techniques; and food server techniques. Each chapter begins with an essential element and objectives to achieve. Within the text, italicized, bold-faced vocabulary terms are included with definitions or explanations. The content of each chapter is summarized in points to remember and vocabulary terms are repeated in a list of words to know. Technical terms and concepts are indexed, and review questions are provided. Answers to the review questions appear in a separate booklet. (KC)
Descriptors: Competence, Competency Based Education, Course Content, Entry Workers, Food Service, Hospitality Occupations, Hotels, Housekeepers, Job Skills, Job Training, Postsecondary Education, Recreational Facilities, Secondary Education, Test Items, Units of Study
Home Economics Curriculum Center, Texas Tech University, Box 4067, Lubbock, TX 79409-1161.
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Sponsor: Texas Education Agency, Austin.
Authoring Institution: Texas Tech Univ., Lubbock. Home Economics Curriculum Center.