Although few technologies have expanded as rapidly as computer technology, little is known about education and training for computers. In view of this, experts in the fields of computer technology and computer training were interviewed to identify those elements that are essential in training workers to become proficient with computers. Seven experts (including managerial personnel from major computer firms, two trainers, and three heads of university departments related to computerization and training) were asked a series of open-ended questions in 2-hour interviews. According to the experts, supportive leadership is a must for introducing computers, and the success or failure of a computerization process rests on the shoulders of supervisors and trainers. Supervisor participation in vendor training, especially in positions where they were perceived as part of an employer-supervisor team and in which they provided peer support to employees during the learning process, was said to be the most effective strategy for introducing computers into an organization. (MN)