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ERIC Number: ED363416
Record Type: Non-Journal
Publication Date: 1993
Pages: 127
Abstractor: N/A
Reference Count: N/A
Increasing Job Satisfaction among Child Care Workers through the Training of First-Level Supervisors.
Bonsutto, Angelo
The high, voluntary turnover of child and youth care staff at a residential treatment center was due primarily to low job satisfaction levels. Since the relationship between employees and supervisors directly affects job satisfaction, it was posited that a training intervention focusing on improving the employee support skills of first-level supervisors would reduce staff turnover. Three 3-hour training sessions were held for supervisory personnel. The sessions emphasized role playing, field assignments, peer review, positive reinforcement, and multiple evaluation techniques. Pre- and postevaluations were compared to determine the effect of the training program on supervisors, and the targeted child and youth care staff were surveyed both before and after the intervention to determine their level of job satisfaction. Before the intervention, 52% of staff surveyed said that they received little or no job satisfaction, whereas after the intervention only 20% said they received little or no job satisfaction. Overall job satisfaction rose considerably, and supervisory personnel improved their employee support skills. Nine appendixes provide copies of the following: (1) staff and supervisor survey forms; (2) survey results; (3) training implementation plan; (4) training materials, role playing scenarios, and field assignments; (5) training evaluation forms; and (6) pre- and postintervention results. Contains 57 references. (MDM)
Publication Type: Dissertations/Theses - Practicum Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A