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ERIC Number: ED363163
Record Type: Non-Journal
Publication Date: 1993-Oct-4
Pages: 10
Abstractor: N/A
Reference Count: N/A
ISO 9000 Quality Systems: Application to Higher Education.
Clery, Roger G.
This paper describes and explains the 20 elements of the International Organization for Standards 9000 (ISO 9000) series, a model for quality assurance in the business processes of design/development, production, installation and servicing. The standards were designed in 1987 to provide a common denominator for business quality particularly to insure that processes are in place and operating in the areas of management, order processing, design, planning, procurement, material handling, production, inspection, and testing. A discussion of the benefits of adopting ISO 9000 notes that most currently certified companies are in the European Common Market. The 20 basic elements of ISO 9000 are: (1) management responsibility; (2) quality system; (3) contract review; (4) design control; (5) document control; (6) purchasing; (7) product supplies; (8) product identification and traceability; (9) process control; (10) inspection and testing; (11) inspection, measuring and test equipment; (12) inspection and test status; (13) control of non-conforming product; (14) corrective action; (15) handling, storage, packaging and delivery; (16) quality records; (17) internal quality audits; (18) training; (19) servicing; and (20) statistical techniques. The paper argues that ISO 9000 has implications for higher education and it examines and suggests applications of each standard to institutions of higher education. (Contains three references.) (JB)
Publication Type: Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A