ERIC Number: ED363145
Record Type: Non-Journal
Publication Date: 1993-May
Reference Count: N/A
Convenience Store Workplace Literacy Curriculum.
Van Duzer, Carol; Mansoor, Inaam
The Convenience Store Workplace Literacy Curriculum was developed for English-as-a-Second-Language classes offered by the Southland Corporation, 7-Eleven stores, through a national workplace literacy grant. It is based on an analysis of the tasks and interactions common to a convenience store worksite. Store employees, managers, field consultants, and new employee trainers all contributed to the analysis to ensure the curriculum would meet their current needs. Each of four units contains objectives in the form of competencies (specific job tasks) and specified language functions (purposes of communication). Each unit is organized into a format that includes the competencies, suggested activities for warm-up/review, presentation, practice, evaluation, and application of material. Worksheets are included, along with instructions for the teacher. The first unit, "Introducing Ourselves and Our Worksite," enables employees from different stores to establish trust as a team and provides an opportunity for assessing their language/literacy development and their expectations for the class. Four subsequent units center around a particular job duty: Responding to Customer Concerns and Complaints; Handling and Preventing Robbery/Shoplifting; Handling Alcohol Related Sales; and Responding to Customer Requests. (Adjunct ERIC Clearinghouse on Literacy Education) (LB)
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Sponsor: Department of Education, Washington, DC.
Authoring Institution: Arlington County Public Schools, VA. REEP, Arlington Education and Employment Program.