ERIC Number: ED363144
Record Type: RIE
Publication Date: 1990-Jun
Reference Count: N/A
Food and Beverage Industry ESL Workplace Literacy Curriculum for Hotels.
Van Duzer, Carol; And Others
The Workplace Literacy Curriculum for Food and Beverage was developed for English-as-a-Second-Language classes for workers in participating hotels in Arlington County, Virginia, through a national workplace literacy grant with the cooperation of the Arlington County Chamber of Commerce. It is based on an analysis of tasks and interactions at the worksite. Employees were observed on the job, supervisors were consulted, and existing resources were reviewed to determine the language and basic skills needed to perform job duties. Eleven curricular units were developed. It is possible to cover six to eight units within a 60-hour class. It is recommended that each class begin with Personal Identification and Work Schedule units, which provide a review of basic literacy skills: reading, writing, and numeracy. This document includes guides for lesson planning, evaluation, and task needs assessment. Additional information covers the following tasks: personal identification; read work schedule; provide initial service; provide supplies to co-worker; follow instruction/describe job; report work progress completion; report lateness/absence; give directions to places within the hotel and vicinity; report and prevent accidents/emergencies; report problems such as repair needs; and read paychecks. (Adjunct ERIC Clearinghouse on Literacy Education) (LB)
Publication Type: Guides - Classroom - Teacher; Tests/Questionnaires
Education Level: N/A
Sponsor: Department of Education, Washington, DC.
Authoring Institution: Arlington County Public Schools, VA. REEP, Arlington Education and Employment Program.
Note: For a related document, see FL 800 693.