ERIC Number: ED362521
Record Type: Non-Journal
Publication Date: 1992
Delivering Health Care to Refugees: Cross-Cultural Training To Enhance the Delivery of Quality Health Care to Culturally Diverse Persons.
Dunn, David, Ed.
This manual was written for both health care professionals and community leaders wishing to work together to enhance the availability of culturally appropriate health care services for refugees. The material is also relevant to people who wish to develop the sensitivity and skill needed to serve any culturally diverse clientele. The booklet describes how hospitals, clinics, and community agencies wishing to enhance the delivery of quality health care in a culturally diverse environment might organize a collaborative cross-cultural training project. A whole-system approach is described: (1) to equip medical interpreters to take on case management responsibilities; (2) to equip "mainstream" hospital and clinic staff to serve refugee patients more effectively; and (3) to increase refugees' knowledge of the health care system. Several community agencies serving limited-English speaking persons, Denver Health and Hospitals staff, and the Denver Mayor's Office of Employment and Training collaborated on the design and implementation of this demonstration training project. An appendix provides an extensive resource list, some networking possibilities, and training partners for cultural awareness and intensive case management. (LL)
Descriptors: Community Leaders, Cross Cultural Training, Cultural Awareness, Delivery Systems, Demonstration Programs, Health Personnel, Health Promotion, Hospital Personnel, Improvement Programs, Interpretive Skills, Limited English Speaking, Medical Services, Physician Patient Relationship, Program Descriptions, Program Design, Refugees
Spring Institute for International Studies, 1380 Lawrence Street, Suite 600, Denver, CO 80204 ($5 prepaid).
Publication Type: Guides - General; Reports - Descriptive
Education Level: N/A
Audience: Community; Practitioners
Sponsor: Office of Refugee Resettlement (DHHS), Washington, DC.
Authoring Institution: Spring Inst. for International Studies, Wheat Ridge, CO.
Identifiers - Location: Colorado (Denver)