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ERIC Number: ED360984
Record Type: Non-Journal
Publication Date: 1993-May
Pages: 143
Abstractor: N/A
Reference Count: N/A
The User Interface of ERIC on the Macintosh: A Qualitative Study of Novice Users.
Thomas, Patricia
The experience of novice users searching SilverPlatter's ERIC CD-ROM on the Macintosh was studied. Ten students from an introductory master's level course in library and information science were recruited as volunteer subjects. Subjects were asked to complete a search on the ERIC CD-ROM; and data were collected via observations, a think-aloud protocol, and a questionnaire. Data were analyzed to describe and categorize the subjects' experience with the user interface. The standard Macintosh interface as implemented did not win over any users who began with a preference for IBM personal computers or compatibles. Experienced Macintosh users gave the product high marks, but users at all experience levels had problems with the interaction provided. Novice users expressed a need for more direction and clarity, and experienced users looked for a more direct way to conduct searches. The most apparent negative attitudes concerned the error messages provided. Four appendixes are included. Appendix A contains the coded tape transcripts. Appendix B is the interview script. The site software license agreement for the computerized Questionnaire for User Interface Satisfaction is presented in Appendix C, and a breakdown of coded events by searcher is presented in Appendix D. (Contains 23 references.) (SLD)
Publication Type: Dissertations/Theses - Masters Theses
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A