ERIC Number: ED360913
Record Type: Non-Journal
Publication Date: 1993-May
Enforcing Academic Rules in Higher Education--A Total Quality Management Approach. AIR 1993 Annual Forum Paper.
A case study was done of how Total Quality Management (TQM) was used in a Masters in Business Administration program to prevent rule infractions rather than to punish students. The program allowed students to take up to 20 hours of classes under an unclassified status before they took an admissions test. In order to continue, however, students were required to meet test score and grade point standards and change from unclassified to regular admission status. In December 1991 31 students violated the 20 hour limit. The study proceeded to try to find the causes of this rule violation using rigorous TQM analysis in five layers. These five analyses included a run chart to bring the process into statistical control, a measure of linear trend with seasonality, a cause and effect analysis, multiple regression, and a student survey. These examinations found that the administrative process was seriously flawed. Once these process problems were understood, corrections were made. There have been no additional violations of the 20 hour rule through the end of the 1993 academic year. (Contains 24 references.) (JB)
Publication Type: Reports - Research; Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A