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ERIC Number: ED358815
Record Type: Non-Journal
Publication Date: 1989
Pages: 29
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-1-878643-04-5
ISSN: ISSN-1046-6274
Faculty Support Centers. Technology in Higher Education: Current Reflections. Second in a Series.
Hale, Mark P., Jr.
To help new computer users, many college campuses are setting up computer support centers or programs for faculty and staff. Typical services include training, expert help with computing tasks, and assistance with more specialized projects such as instructional software development. This guide highlights some of the issues involved in the development of computer support centers. Training is the first thing most users need. Training faculty must be selected carefully to meet the needs of college faculty who are a critical but appreciative audience. Training needs and the curriculum for training must be carefully assessed. As faculty members become more skilled with word processing and desktop publishing, they will begin to use these tools to produce better materials for students, and ultimately to propose software development for specific purposes. The strategic and resource planning tasks needed to get the center underway are reviewed, and the costs to be expected are explored. Operating a successful support center will require regular and effective evaluation. A successful support center requires the following steps: (1) identifying needed services; (2) matching goals and resources; (3) planning to meet goals; (4) keeping track of progress; (5) paying attention to quality and details; and (6) putting the client first. (SLD)
Publication Type: Guides - Non-Classroom; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: International Business Machines Corp., New York, NY.
Authoring Institution: North Carolina Univ., Chapel Hill. Inst. for Academic Technology.