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ERIC Number: ED358543
Record Type: RIE
Publication Date: 1993-Mar
Pages: 13
Abstractor: N/A
What Education Leaders Need To Know Generally about Quality and Standards.
Osborne, Bill
Issues in the application of Total Quality Management (TQM) to the development of educational standards are discussed in this paper. The first part describes the basic tenets of TQM, which are: focus on the customer; long term commitment to continuous improvement; top management support and guidance; employee involvement and responsibility; measurement to highlight problems; effective communication; and recognition. A conclusion is that TQM, Outcomes Based Education (OBE), and Site-Based Improvement (SBM) share a similar focus on systematically changing the traditional school paradigm. The next part describes issues in developing world class standards. Finally, issues involved in linking the development of standards and principles of TQM to TQM to educational reform are discussed. It is concluded that TQM cannot be applied in the educational setting until standards have been developed. The following conditions must be fulfilled for change to occur: change the belief structure of individuals within the organization; focus on the customers being served; use a systems-oriented approach; and develop world-class educational standards. Educational change must focus on changing the organizational culture. (LMI)
Publication Type: Speeches/Meeting Papers; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Note: Paper presented at the Annual Creating the Quality School Conference (2nd, Oklahoma, OK, March 25-27, 1993).