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ERIC Number: ED357292
Record Type: Non-Journal
Publication Date: 1993-Mar-22
Pages: 20
Abstractor: N/A
Reference Count: N/A
Responsible Student Affairs Practice: Merging Student Development and Quality Management.
Whitner, Phillip A.; And Others
The merging of Total Quality Management (TQM) and Involvement Theory into a managerial philosophy can assist student affairs professionals with an approach for conducting work that improves student affairs practice. When merged or integrated, accountability can easily be obtained because the base philosophies of qualitative research, TQM, and Involvement Theory are congruent. Their compatibility and natural fit are evident when merged in an approach that has its focus on the individual or specific, not the whole or global. The various levels at which the suggested managerial approach has been implemented illustrate slightly different styles, viewpoints, and techniques for conducting student affairs work, but the emphasis on empowering workers to focus on customers, quality, and excellence are never lost. Qualitative research frees the professional from the time-consuming constraints of performing research that features single variables, manipulation, laboratory studies, randomization, and control groups. Student needs, satisfaction, and outcomes are all measurable. The information and data produced from qualitative research can provide student affairs professionals with valuable documentation and tangible evidence regarding student life. The merging of TQM and Involvement Theory into a managerial philosophy that utilizes qualitative research will allow student affairs professionals to experience accountability, quality, and excellence. (ABL)
Publication Type: Reports - General; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A