ERIC Number: ED356001
Record Type: Non-Journal
Publication Date: 1992-Aug
Reference Count: N/A
Report of the Commission on Quantum Quality.
Thor, Linda; And Others
The Commission on Quantum Quality was established by the Maricopa County Community College District (MCCCD) in February, 1992, to investigate total quality management (TQM) programs in community colleges, universities, the government sector, and business and industry in order to recommend an appropriate program for MCCCD. To gather information, the commission sought written materials and videos, hired a consultant, invited TQM practitioners to speak at meetings, and conducted a site visit. Based on these activities, the commission concluded that TQM can be utilized by an educational institution, that it is a lifetime commitment for institutions that empowers employees throughout the organization, that it provides tools for improving work processes, and that it means a change in the culture of the organization. Commission recommendations to MCCCD included: (1) the chancellor, with the support of the governing board, should begin a Quantum Quality Initiative (QQI) throughout the district immediately; (2) the chancellor and a steering team should lead the QQI by developing its vision and mission statements with specific implementation strategies and timetables; (3) communication concerning QQI should begin immediately, be pervasive, and involve all employees; (4) implementation of QQI should begin with education and training for all employees; (5) the QQI should be integrated into MCCCD classrooms; (6) MCCCD should establish external partnerships to ensure broad-based community support and involvement; and (7) monitoring analysis and evaluation of all efforts in the QQI should be developed and implemented to ensure success. (MAB)
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: Maricopa County Community Coll. District, Phoenix, AZ.