ERIC Number: ED355988
Record Type: Non-Journal
Publication Date: 1993
Reference Count: N/A
Strategies for Implementation: The El Camino TQM Story.
Schauerman, Sam; Peachy, Burt
In spring 1989, a group of 33 administrators, supervisors, faculty, and staff from El Camino College (ECC) in Torrance, California, attended 10 days of training in Total Quality Management (TQM) tools and techniques. The subsequent implementation of TQM at ECC included the following six phases: (1) establishing a Campus Commitment to Excellence (CCE) coordinating committee to undertake pilot projects and introduce the campus community to TQM; (2) training process improvement teams and forming area steering committees; (3) establishing extension teams, forming new process improvement teams, and developing CCE goals and task teams; (4) applying TQM in shared governance efforts and instructional program review; (5) training self-directed TQM employees; and (6) maintaining ongoing efforts at strategic reorganization for quality transformation at ECC. By January 1993, 73% of ECC's support staff, 98% of management, and 23% of full-time faculty had been trained in TQM basics, and 31 process improvement teams were active, working on support services, curriculum development, employee collective bargaining, and governance. In addition, 50 faculty have completed training in Classroom Assessment Techniques, an alternative to TQM. ECC's Quality Institute, established in 1992, provides outside consulting and training in TQM. A review of the five TQM strategy approaches (i.e., the Element, Guru, Company Model, Japanese, and Prize Criteria approaches); an examination of obstacles to greater faculty involvement; a discussion of mid-management issues and additional TQM implementation problems. (Contains 33 references.) (PAA)
Descriptors: Change Strategies, College Administration, College Faculty, Community Colleges, Educational Environment, Faculty College Relationship, Organizational Change, Organizational Effectiveness, Participative Decision Making, Program Implementation, Staff Development, Total Quality Management, Two Year Colleges
Publication Type: Reports - Descriptive
Education Level: N/A
Authoring Institution: El Camino Coll., Torrance, CA.