ERIC Number: ED355837
Record Type: Non-Journal
Publication Date: 1992
Reference Count: N/A
Workplace ESL Literacy in Diverse Small Business Contexts: Final Evaluation Report on Project EXCEL.
Hemphill, David F.
Project EXCEL, a workplace literacy project involving four small business enterprises in San Francisco, is evaluated. The project focused on literacy and basic skills training for limited-English-proficient (LEP) workers. The businesses included the following: a communications and mass mailing firm; a dessert wholesale company; a Mexican restaurant and food product manufacturer; and an outerwear design and contract manufacturer. Three general areas comprised the evaluation: the extent to which the literacy abilities of the workforce participants improved; the extent to which their productivity improved; and the relationships between literacy gains, productivity gains, and worker advancement. Logistics of operating an English-as-a-Second-Language (ESL) oriented workplace literacy program in a series of diverse small business settings were also assessed. Evaluation instruments and procedures were developed and employed across the worksites. Conclusions are as follows: there was a need for this program; the program accomplished its overall goals; learners perceived substantial gains in language/literacy and some gains in productivity; employers perceived substantial gains in language/literacy and productivity, and saw a relationship between the two; and worker-learners demonstrated measurable and substantial gains in general language/literacy skills. Evaluation instruments and objectives of each curriculum module are included. (Adjunct ERIC Clearinghouse on Literacy Education) (LB)
Descriptors: Basic Skills, Communications, Curriculum, Employee Attitudes, Employer Attitudes, Employer Employee Relationship, English (Second Language), Fashion Industry, Food Service, Job Performance, Language Skills, Limited English Speaking, Literacy Education, Productivity, Program Evaluation, Questionnaires, Small Businesses, Work Environment, Workplace Literacy
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Career Resources Development Center, Inc., San Francisco, CA.
Identifiers - Location: California (San Francisco)