ERIC Number: ED355655
Record Type: Non-Journal
Publication Date: 1992
Reference Count: N/A
Conflict Management at School: An Unavoidable Task.
Bondesio, Mike J.
Conflict management has become an integral part of a headmaster's tasks. Headmasters are not required to suppress or resolve conflict, but to manage it. Since 1976, conflict in black schools has increased, and headmasters have had to manage serious and dangerous situations. Unfortunately, there has been little research in conflict management in "unrest situations" and in "normal" conflict situations. The sources of conflict fall into three main categories: personal behavioral, structural, and communication. There are eight types of conflict: intrapersonal, interpersonal, individual versus group, individual versus organization, group versus group, organization versus organization, strategic, and structural. Conflict management methods include domination, avoidance, compromise, and collaboration. Research shows that in normal situations, personal behavior is the cause of more than half of all conflicts; structural and communication factors cause the remainder. Collaboration and accommodation are chosen most often as conflict-management methods, followed by domination, compromise, and avoidance. Conflict management in unrest situations requires a unique and often immediate response, whereas conflict in the normal school setting does not. All headmasters should receive training in educational management and specifically conflict management. Headmasters should also know educational law, employ a conflict manager, and train teachers in conflict management. (Contains 14 references.) (JPT)
Publication Type: Guides - Non-Classroom; Information Analyses; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: South Africa