ERIC Number: ED355641
Record Type: RIE
Publication Date: 1992-Nov-6
Efficiency vs. Effectiveness: Can W. Edwards Deming's Principles of Quality Management Be Applied Successfully to American Education.
Petry, John R.
The field of education has been slow to recognize the Total Quality Management (TQM) concept. This resistance may result from entrenched management styles characterized by hierarchical decision-making structures. TQM emphasizes management based on leadership instead of management by objective, command, and coercion. The TQM concept consists of five key elements: (1) customer focus; (2) systematic improvement of operations; (3) development of human resources; (4) long-term thinking; and (5) commitment to quality. These have been translated for use in education in ways that emphasize the end result of improving student performance. Indicators for the Forrest City, Arkansas, TQM program are academic achievement, employee satisfaction, student satisfaction, community involvement, community reception, and physical layout. If success for all students is not emphasized, TQM is not operational. A systems approach will help ensure continuous improvements, and a critical-path program is necessary for application of TQM given the many variables involved in the school system. There is insufficient evidence to assess the potential effectiveness of the TQM concept in the educational context, making the acquisition of more data from additional studies an important objective. (TEJ)
Publication Type: Information Analyses; Speeches/Meeting Papers; Opinion Papers
Education Level: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Note: Paper presented at the Annual Meeting of the American Educational Studies Association (Pittsburgh, PA, November 1992).