ERIC Number: ED354803
Record Type: Non-Journal
Publication Date: 1992
Reference Count: N/A
Managing Student Services.
Coombe Lodge Report, v22 n8 1992
This report examines student services within British institutions of higher education and provides six case studies of institutions that have developed approaches to the management of their student services. It includes the findings of a national survey of 100 colleges of further education (66 percent responded) that investigated a variety of management practices affecting student services. The selection of questions for the survey was influenced by considerations related to the Education Reform Act, college structures, the staffing of services and training of staff, personal tutors and their service roles; kinds of issues and concerns presented by students; the marketing of services, the availability of preventive services, and issues of confidentiality. Among the findings were that most of the colleges did not have a policy regarding student services, that the primary responsibility for student services is held mainly by department heads, and that the marketing of these services varies among schools. Also it is revealed that the personal tutors, who are considered key figures in student services, had roles that were often ambiguous to all concerned, including the tutors themselves. It is suggested that a regular measuring, implementing, and updating of the training methods of staff is essential for the growth and effective management of student services. Case studies were contributed by principle/senior managers and student counselors from the following schools in England: (1) Wirral Metropolitan College; (2) Southgate College; (3) Solihull College of Technology; (4) City College, Liverpool; (5) Acton College; and (6) Walsall College of Technology. The appendix contains the survey questionnaire. (GLR)
Descriptors: Case Studies, Comparative Analysis, Confidentiality, Counseling Services, Foreign Countries, Higher Education, Research, School Policy, School Surveys, Staff Development, Staff Role, Student Personnel Services, Student Welfare, Tutors
Staff College, Coombe Lodge, Bladgon, Bristol BS18 6RG England, United Kingdom (7 British pounds).
Publication Type: Collected Works - Serials; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: Administrators; Policymakers; Practitioners
Authoring Institution: Further Education Staff Coll., Blagdon (England).
Identifiers - Location: United Kingdom